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The success of any transformation effort can depend on how leaders engage their culture. Culture, however, is different from other business topics: it is implicit rather than explicit, emotional rather than rational — that’s what can make it hard to work with, but that’s also what can make it powerful.
Organisations that successfully turn today’s digital disruption into something that works for them rather than against them should focus on their approach to culture, leadership and change.
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Four building blocks that are essential to every major change effort. For more insights, visit pwc.com/transformation.